You noticed. That matters.
Most of the people who call us first are not the person who needs help. They are a wife, a son, a sister, a colleague. If that is you, this page is for you.
Trust what you have seen.
There is no test, but families usually know. Some of the things they describe:
- Drinking or using more, more often, or in secret
- Money that cannot be accounted for
- Sleep, appetite or appearance that has changed
- Withdrawing from family, friends or work
- Promises to stop that do not hold
- Mood that swings, or a flatness that will not lift
Lead with care, not a case.
Choose a calm moment. Say what you have seen and how it makes you feel, rather than listing what they have done wrong. Expect defensiveness; it is not the end of the conversation. You do not need their agreement to call us, and many families call first to think it through with someone who does this every day.
From first call to coming home.
- 01
You call
A confidential conversation with our admissions team. No pressure, no obligation. We listen first.
- 02
Assessment
A clinician speaks with your family member, in person or by phone, to understand what is needed.
- 03
Arrival
We arrange a date. You are welcome to accompany them. The first days are about settling and safety.
- 04
The stay
Regular updates, with consent, and family sessions when the time is right.
- 05
Coming home
A plan you are part of, and support that continues after they leave.
Families recover too.
Living alongside someone's struggle is exhausting, and it is easy to disappear into it. Our family programme includes sessions for you: to understand what is happening, to learn what helps and what does not, and to have someone in your corner.
Can I call without them knowing?
Yes. Many families do. The conversation is confidential and there is no obligation.
What if they refuse to go?
That is common at first. We can advise on how to approach it, and sometimes a conversation with a clinician is what changes their mind.
Can I visit?
Yes. Visits and family sessions are arranged around the programme and the guest's readiness.
Will I be told how they are doing?
With the guest's consent, yes. Regular updates are part of how we work with families.
One conversation is enough to start.
Call, message or write to us. You will speak with a member of our admissions team, not a call centre. Every enquiry is confidential and there is no obligation.
Available daily, including weekends and public holidays.
Confidential · No obligation